Cerberus Network Solutions Help Desk is a comprehensive integrated help desk and trouble ticketing system that helps business owners easily manage expectations by providing them with the tools they need to resolve issues quickly. Users and support personnel can interact in real time to report, diagnose and resolve issues without ever having to physically visit the desktop.

The Help Desk and Trouble Ticketing software can be deployed in minutes. The application is very easy to use and does not require consultants or long training cycles to start using it. It can be accessed from anywhere and does not require special servers or reconfiguration of your existing computing infrastructure. Keep track of issues, resolve them quickly and increase satisfaction today!

Key Features:

• Flexible Configuration
• E mail Alerts
• Accessible From Anywhere
• Full History Retention
• Integrated Secure Online Chat
• Comprehensive Reporting
• Easy to Use
• Rapid Deployment
• Integrated with Remote Control
• Integrated with Hardware and Software Inventory
  
  

We know that managing user expectations and keeping a history of all issues and resolutions is the key to providing quality support. The organization and the users need and expect quick assistance and resolution to their problems.

Track User Issues and Resolutions

• Create and track issues in detail
• Configurable alerts based on issue creation and update
• Complete issue history tracking with user, date and time stamp
• Support for file attachments and screen shots
• Configurable online views
• Accessible from anywhere using a standard Web browser Knowledge base

Integration Provides Overall Flexibility and Productivity

• View complete hardware and software inventory
• Easily pinpoint hardware and software changes
• Provide immediate troubleshooting and issue resolution
• Immediate remote control to the user from the issue view
• Increase user satisfaction, productivity and ROI

Integrated Online Chat

• User has immediate access to support personnel
• Secure and limited to the organization 
• No additional software or network configuration required

Flexible Configuration

• E mail alerts to support personnel based on issue criteria and computer groups
• User definable issue categories, priorities and statuses
• Flexible support personnel and user access policies

Easy and Fast Deployment

• Up and running in minutes
• No software to install
• Easy administration of users and policies
• No long training cycles or consultants required

Comprehensive Reports

• Recurring, scheduled and automatically delivered via e mail Export to HTML, Microsoft Word or Excel
• Create and View Issues
• Integration for Overall Productivity